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FAQ/RETURN POLICIES

FAQ

 


I need textbooks for my upcoming course, but the bookstore is closed. What should I do?

Textbooks can be ordered right here via the bookstore website. Click on the “PURCHASE TEXTBOOKS” tab at the top of the home page, select your term and program and then select from the courses listed.

I am on the bookstore’s website, but I don’t see my course listed. What now?

If you do not see your upcoming course listed, please send an email to askparkershare@parker.edu. We can troubleshoot for you!

I’m trying to use the search bar on the bookstore site to search for an ISBN number but nothing comes up…help!

Try entering the ISBN number without dashes or spaces. The search bar only recognizes a complete 10 or 13-digit ISBN number (example: 9781234567890 or 0123456789).

I normally use a book voucher to purchase my books from the bookstore. Can I still do this?

Yes! Please contact the financial aid office at askfinancialaid@parker.edu to see if you are eligible to receive a book voucher. 

What if I need to purchase supplies or equipment for my class?

We’ve got you covered! Browse through our site to shop around for supplies, equipment and more.

Since most of Parker’s courses are being delivered online, is it possible for me to get an ebook instead of a hard copy?

Yes! Please click on the "PURCHASE TEXTBOOKS" tab at the top of the home page. Once you select your program, term and course all available course materials will appear. If there is an ebook available for your course, that option will be displayed along with the textbook(s). 

Can I arrange to pick my order up from the bookstore or from campus instead of having it shipped to my home?

Yes! In-store pickup is available Monday through Friday, 8am - 1pm. If you'd like to pick up, please be sure to choose this option at checkout. 

What method does the bookstore use to ship orders? Do I have to pay for shipping?

The bookstore uses FedEx ground to ship out all packages. There is a shipping cost which varies depending on where the package is going. Once you enter your ship-to information on the checkout page, a shipping quote will be displayed for your review before your order is finalized. 

I placed on online order, but I received the wrong product. What should I do? What if I mistakenly ordered the wrong product?

Please send an email to askparkershare@parker.edu. We’ll be happy to assist! If you ordered the wrong product and need to return, please package and ship your order (along with your receipt) and mail it back to use. Please enclose something in the package stating that you need a refund. Please keep in mind that we do not issue refunds for return shipping costs, unless we shipped the incorrect product in error. 

I placed an order for a textbook through Amazon, but the book did not come with the access code that I need for my class. Can the bookstore help?

Unfortunately there is no guarantee that a book purchased through Amazon, Chegg or other third party sites will contain all of the complete access and materials that you need. We can order a separate access code for you, but there is a separate cost associated with this. Please contact us at askparkershare@parker.edu for further assistance.

Are students able to use their print money for purchases?

Yes, but please ensure that there are enought funds on your account to cover your purchase. To use printing funds, please send an email to askparkershare@parker.edu and include the following information: name, student ID number, email/phone number, items to order, pick up/shipping preference, ship-to address (if order needs to be mailed).

 

 

RETURN POLICIES


Supplements, Nutriceuticals & Convenience (available for in-store purchase only):  Non-returnable/final sale 

Apparel, Gifts, General Reading Books & Supplies:  May be returned/exchanged unopened, with tags attached and with original receipt within 30 days of purchase. (some exceptions apply; please see below for a list of specific non-returnable supplies) 

Textbooks & Course Materials: May be returned/exchanged in original condition within one week of the start of each term. Textbooks purchased after this time period are non-returnable and are final sale. Textbooks that are purchased shrink wrapped and/or containing an access code must be returned in new condition (i.e. access code has not been exposed/textbook is still wrapped upon return)


Non returnable/final sale supplies:

Massage lotions & creams

Pain relief creams

Essential oils

Face/Headrest paper

Exam gowns

Lab coats

Pinwheel handles/heads


*All refunds are issued in the original form of payment.*